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3(2 reviews)50% of customers recommend this property

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Resident Reviews

Terrible management here, would not recommendsubmitted by Bonnie C. - |Recommended: NoThe management here is terrible, rude, and unreliable. Glen often tells us one thing and the next day he changes what he said. He is also never on time, and will never notify us that he will be late or cannot make the appointment until we have waited over an hour. The exterior is not kept well, paint is peeling on the balcony, stairs are loose or uneven, walls are too thin, and some neighbors are extremely loud and disrespectful. Had one incident where the neighbors wrongfully tried to accuse us of making noise at 1 am, when we were asleep, they pounded in our window to wake us up, they even informed Glen so it made it seem like we were the ones being loud and disrespectful when we were rudely woken up. Security cameras in the car ports don't actually watch wether or not our cars remain safe and unvandalized, they just keep track of which car pulls in and out nothing to feel secure about with those security cameras. The website doesn't always show the proper balance due the next month when lease periods are almost over, had to call upper management multiple times regarding that issue to get a proper response. To summarize it, this place is not at all what we were advertised when we first moved in, we felt extremely distrespected and even harassed in many regards.
response from property -We're sorry that we haven't met your expectations. If you would like to discuss your grievances, please contact us at your convenience at 925-938-3762 so that we may work on solutions. Thank you.
This property is prime location submitted by Michelle H. - |Recommended: YesThe neighborhood is very quiet. The downside is that if you live on a floor level unit, you can hear EVERYTHING upstairs. I can hear my upstair's neighbor's phone vibrate not kidding . If there is ever a maintenance problem, it gets fixed pretty quickly without any hassle. Some of the utilities are shared amongst the other residents, so I'm not sure how that evens out fairly. Overall, I think this place is a great place to live. You really can't beat the rent for the location.
response from property -Thank you for your feedback! We're so glad you enjoy our location and maintenance service. We use a factored occupancy method for utility billing; feel free to contact us for more information on how it works. We want your experience at our community to be a great one, so please let us know if there is anything we can do for you in the future! Sincerely, Lincoln Terrace

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